F A Q

What's your shipping policy? 

All orders placed will ship within 1-4 business days. When your order is shipped via Australia Post, you will receive a shipping confirmation email which will come with a tracking number so that you can track your order until it is delivered. We do not ship on public holidays or weekends. If you place an order on a holiday or a weekend it will be shipped the following business day. Regular post takes between 3-5 business days to arrive and Express is 1-2 days depending on which state you live in. 

 

Do you ship internationally?

Yes!

We can ship to almost any address in the world. Please allow up to 3-4 weeks for international orders to be received depending on the shipping service selected, but note that further delays are possible due to customs. We ship International orders via Australia Post however if you require it to be couriered we can organise DHL or FedX (depending on the country). If it is shipped via Australia Post, once your order arrives in your country your local postal service will take over for delivery. All orders have a tracking number and can be tracked up until delivery. 

 

Do you do returns or refunds?

We sure do, but we only refund if the item is faulty in some way. If you receive your item and for some reason they don't work for you than we can offer exchange for another item or we can give you a voucher to use for the purchase amount minus shipping.

 

Can you make me a custom order?

It's what we love to do most! If you have an idea for your dream piece of jewellery then hit us up via our email orphicalchemy@outlook.com or DM us on Instagram.

 

What if my order gets lost in the post? Do you guys offer insured postage?

It is of great importance to us that your special piece/s are safe leaving our hands and landing in yours. We use Australia Post and we insure every parcel that leaves our studio.  If anything was to not be delivered you would be able to make a claim with your tracking number and be reimbursed for losses.

 

If you have any more questions please go to our Contact page and send us a message and we reply personally to any queries you may have. 

 

OA