R E T U R N S

Returns / Refunds

Returns will be accepted within 7 days of receiving your order however you cannot return for wrong choice. Only faulty items will be accepted for returns. Postage on any faulty items will be covered by OA.

Please head to our ring sizing page to confirm your ring size. If you are still unsure your local jewellery can also professionally size your finger. 

Any questions please contact us at orphicalchemy@outlook.com

 

Exchanges

We offer exchanges or store credits if you are unhappy with your purchased item. You can exchange for something of equal value in store or store credit to put towards something else. All postage for exchange will be covered by customer. 

 

Sale items

There will be no returns on any sale items or Afterpay purchases. 

 

Shipping

If you are returning a faulty product or exchange please send us an email to orphicalchemy@outlook.com to confirm return shipping address. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Please note: If you are shipping an item over $100, you should consider purchasing  a trackable shipping service or purchasing shipping insurance to the value of your item as we can't guarantee that we will receive your returned item.